Sentaro

I really like this comic, Sentaro. It is about a pet-rabbit which lives with its owner named Baku Kosawa, a simple single comic writer man. The comic book contains of short stories. I love the drawings of Sentaro specifically, and the whole book drawing in general. Personally, actually I don’t really like pet. Rabbit is not that cute also, but anyway, I like Sentaro in the comic book hehe.. I like it because this comic is different with other comics, you can tell from the story. It is something light, funny, and warm I want to thank the author, Tsubasa Nunoura who has done a great wonderful thing on this comic

The People Factor

Customer Relationship Management has an essential factor, the people factor. That is why, when talking about CRM, we cannot only talk about the management and strategy, the goal and objectives, other things such as technology, people, process, collaboration, culture should be talked and they all have to be blended and mixed together.

The people factor is one of the toughest factor, which I think it is also the driver of CRM. People means everybody involves in this CRM thing. How big is that?!  The success is more or less on average, it cannot be either very satisfying or very poor. People is a subjective thing, which makes the inheritence can be said as subjective as well. Anyway, in business world, everything can be expected to be done and measured. As more business people see CRM as an important thing in doing business, then the people factor should be more understand, aware, and knowledgeable about CRM. Then, what’s next?…